Refund policy
We offer free returns on all our products, except earrings which cannot be returned or exchanged unless faulty. With the exception of earrings, you have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.
The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.
Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.
Kindly note that you may be subject for the shipping expenses in returning this package to us.
Daniel Wellington does not take responsibility for any items lost during the return shipping.
Please note that “Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund. However, gift wrapping included in a purchase during a campaign does not have to be returned.
The campaign offer is based on the original purchase. In case of a return where you no longer fulfil the criteria for the campaign offer, the refunded or charged amount will be adjusted accordingly.
If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.
Please note that campaigns and holidays can delay the processing of your return slightly. Do not hesitate to contact us if you should have any questions regarding this.
For customers in Germany, France, Italy, Austria or Finland that has chosen to pay via Klarna, if your invoice is due within the timeframe of our return processing, we ask you to either pay the invoice or contact Klarna to postpone the due date on it. You can also do this via Klarna's app. If you have already paid your invoice, Klarna will refund the amount for your purchase as soon as the return has been approved by us.
We are always available on the chat to help you get an answer as quickly as possible.
RETURN YOUR ORDER VIA UPS:
- Submit a request so we can provide you a return label
- Repack your products and stick the label to the outside of the package
- Send the package back to us