We offer free returns on all our products, except earrings which cannot be returned or exchanged unless faulty. With the exception of earrings, You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.
In the event you would like to return your purchase, all items need to be returned if you ordered a gift set.
Please note that “Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund. However, gift wrapping included in a purchase during a campaign does not have to be returned.
The campaign offer is based on the original purchase. In case of a return where you no longer fulfil the criteria for the campaign offer, the refunded or charged amount will be adjusted accordingly.
For Iconic Link Watch, kindly note that after the watch has been adjusted to fit your wrist, the warranty is still valid but you cannot return the watch.
The Pressed Sheffield Strap is available in widths of 6 mm and 10 mm, making it compatible with watches that use these standard strap sizes.
How do I adjust the mesh strap to my wrist?
The mesh strap features a sliding clasp that allows continuous adjustment between 150 and 205 mm, comfortably fitting different wrist sizes without the need for tools.
Is it easy to change my watch strap?
Yes, changing the strap is very simple thanks to the included spring bars. The process only takes a few seconds and no special tools are required.
Is the mesh strap comfortable for daily use?
Yes, the stainless steel strap is lightweight and smooth to the touch, ensuring all-day comfort. Its mesh design allows your skin to breathe and fits the wrist perfectly.
How do I care for my rose gold mesh strap?
To keep the rose gold finish in optimal condition, clean the strap regularly with a soft, dry cloth. Avoid prolonged contact with water, perfumes, and chemicals that may affect the finish.
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